Relaxed quarters in a polished hotel featuring a chic cafe/bar, a gym & a spa, plus free breakfast.
Address: C. Ruavieja, 22 - 28, Logroño
Phone: 941 27 60 90
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🚨Great room, but serious concerns about parking and security The hotel itself is beautiful — our room was large, quiet, and very comfortable, with a high ceiling, nice bed, and excellent bathroom. We also paid for a private parking space inside the building, which is not accessible directly from the street. Unfortunately, during our stay, someone attempted to break into our car inside this private garage. We have photos showing the damage. When we informed reception, the only response was that there are no cameras, and they simply apologized. No further help or concern was shown. What also worried us: the reception was unattended at times (including late at night), and the entrance to the building wasn’t well monitored — meaning anyone could walk in and access the interior spaces, including the parking area. We expected a higher level of security and customer care from a hotel in this price range. The room itself was great, but sadly the overall experience was overshadowed by this incident and the way it was handled. In the end, we have to pay to repair our vehicle, and the hotel has offered nothing except a shrug. We regret staying here.
Nice rooms and location but in general there’s a ‘we just don’t care’ vibe with the staff. From check in to departure I didn’t once arrive at reception to see anyone there. The team just seemed like they couldn’t be bothered at all. Equally the hotel has a general unloved feel about, perfectly nice but just no one really cares. Also no weights in the gym, which makes the gym a little useless. Beautiful town with wonderful people - maybe try to match that. This is NOT four star hotel.
A solid four-star hotel spread across four floors in the industrial part of Logroño. The rooms are modern and the mattress comfortable. Half of the rooms offer a limited view so make sure you ask for a main road facing room. The unique feature of the hotel is the dinning area that features sections of the old fort, offering a space full of light and glass ceilings. The service is efficient and proactive. The breakfast included in some rates is average, with a section of fruits, breads, cereal and meats. During my stay the wifi broke down, with the hotel staff offering an alternative option.
Like many others, I turn to google ratings to direct me to the best choice. In years, we hit great choices 9 out of 10 based on "honest" ratings. This property in the location it is works great. The service rating of 1 star stems from the fact that a 4 star hotel is not only rated based on their physical requirements, personal service, and attention to the guest is very important. We arrived with a car, parked it in a public parking that was the only thing available like 10 minutes away and walked to the hotel. My issue is not that the hotel parking was full it was the way the message was delivered. With no empathy and just " well, if we are full, you just need to find your own parking," there are no services on site. There was no one to offer to help with luggage. I even asked the next day for an iron, and I was again told I had to fo pick it up downstairs. Sorry. That is unacceptable.
Beautiful hotel and extremely helpful staff. Excellent price for the quality of the hotel. Highly recommend
