Hostal Rioja Condestable

Before anything else, I would like to point out that rarely write reviews, however, whenever I do, they are always positive. I never like to write bad reviews unless something extremely bad has happened, that would justify damaging a business reputation. Having had my own restaurant business , and working with hospitality for over 20 years, I know how difficult it is to make everyone happy. So if I am here now, today , taking time out of my very busy schedule to write this, is because something extremely serious has happened. First of all, the place is terribly managed. There is NO receptionist at all, so if you don't want to be locked outside , beware. I had no idea that I would be OBLIDGED to have a working phone and internet connection to be able to acces the place. I had been travelling all day and didn't have a connection or battery when I arrived there. So I had to wait at the door for ages, until finally another guest that was coming out of the hotel, opened the door to get out, so I could finally come in. There, I met a guest who was equally frustrated as me by this process , who taught me how to do the check in ,by WhatsApp. Once I managed to contact someone. I stayed sitting in the entrance area for a good 20 min while this person allowed me to get to my room remotely. I already didn't like that the hotel smelled very strongly like cheap perfume , sprayed to disguise a terrible smell of sweat and old. It actually made my eyes teary and my throat hurt. So when I arrived at my room ,which was also pure sweat and perfume smell, and i looked at the super dirty bed cover, covered in sweat + wet + oil+ fresh white stains l, sent them a msg to see if I could get a different room or clean sheets. The bedsheets seemed clean, except for hair (pubic) just by the pillow. What's the point of washing the bedsheets if you're going to throw a dirty cover over the bed, just after? I took pictures of everything and sent them to the same person who did my checkin. Took about 1hr waiting to hear back with a possible "resolution". Suddenly I started to receive WhatsApps from a number from "Maryam", who ,I found out the next day, is the "boss". Instead of just assuring me that the situation would be dealt with and apologising and leaving at that, she started to send me screenshots of other customer reviews, as to say I was in the wrong and the room is clean. She also found appropriate to "teach" me how to do a better job at choosing hotels. Because , according to her (and I am happy to share screenshots of everything to whoever wants to see proof) "if I wanted a quality of a hotel, I should have chosen another place, because that's not what they offer here" I never said I was looking for "hotel quality" , I simply expected the place to be clean. I have been staying in several hostels around Spain and I loved all of them. In this case I paid EXTRA to stay Alone, so I could rest a bit from all of this, and all I wanted was a CLEAN BED! She was so rude that I simply stopped reading her msgs to get some peace. But also because I wrote to her around 8-9pm and she replied around 11PM, when I was already sleeping. I accepted the situation for what it was and figured tomorrow I could get clean sheets. Shockingly, this morning, when I woke up, I saw that booking.com had cancelled my reservation in the hotel, due to "no-show", as claimed by the hotel. Even though I have already paid in full for 4 nights, and she knows perfectly well that this would leave me without options. She did it out of spite. This is appallingly unprofessional. There are not enough words in any dictionary to describe it. After decades of flying all around the world, including 10 years as an international Airline CREW, and I have NEVER encounter such rudeness. Yes, she completely ruined my trip here, I am now in the streets trying to find a place to stay, while she still has my money, and I just wasted an hr writing this review instead of enjoying my time in Logroño. If you want peace and clean bed, do yourself a favour, and DON'T GO to this hostal !

Bad management! We booked our stay for two nights but had to leave after first night. The reason was an alcoholic staying in the next room. She had here door open most of the time, screaming and smoking in the bed. There is no reception, only a whatsapp number to chat with. They did not kick out the guest and we didn’t dare to sleep that night. Could not even find a fire detector in the room. Sad because the location is great.

I LOVE IT Very clean and nice hotel the location in meddle in town Al shops Bar Restaurants nearby just walking and enjoy 😉 the weather and view absolutely incredible Something that restores the soul

Más que un hostal parece un puti. Watch out! more than a hostel looks like and sex club. Smells so badly, stinks and cozy rooms. Cambia el ambientador y color de las rooms.

Poor