Polished, seasonal property set in a stone convent offering polished rooms & a low-key restaurant.
Address: Plaza San Francisco, 1, Santo Domingo de la Calzada
Phone: 941 34 11 50
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First of all, in the 6 months that I am travelling with my bicycle this is the FIRST hotel where they have no place for my bike?? They told me at the reception to park the bike at their other hotel a few streets away. I said that this was quite inconvenient and asked to rebook in the other hotel. This was also not possible. After some walking I was finally in my room, but instead of having a good night sleep I could enjoy the conversation of my neighbours quite clearly… Very disappointed sadly!!
Money stolen from room after laundry service delivered, €260 taken, money wallet found discarded under tv unit. Other room disturbed personal belongings and possible money taken in second room but cannot be certain. Hotel no help whatsoever, not willing to pursue the event, for a Parador I expected more help and assistance.
What a great hotel. Excellent, cozy rooms with gorgeous windows overlooking the garden. Great location, excellent breakfast.
services for bar and dinner were in the sister Hotel 500m away. I was not aware of this on booking and would not have if known. This resulted in 2km of walking to visit the hotel. Dinner did not start until 830. No food in between. When I return at 10pm. My hotel reception was not manned. I had no idea of breakfast arrangement and could not ask. I go to breakfast at 710. Help myself to simple bowl of fruit and yogurt the staff tell me I cannot have breakfast til 730 ...3 separate staff members. They make me feel like a small child very poor experience all round and not worth the premium price. The staff know nothing of how to treat or talk to guests. Service provision was limited it's basically a bed and breakfast....in set and restricted times.......I see the response from the hotel is to say information is easily available using the Internet and QR code. That information would have been useful to me as had I arrived for breakfast at the set time I could have avoided the "telling off" I recieved from the 3 staff members and enjoyed my breakfast in some peace. The services at the B and B tho remain limited.
The room was beautiful, with 4 poster bed, bath and all the amenities you would need. But the room was very hot and the bed was hard (also bad pillows) the staff could try to be a little more friendly
