Barceló Bilbao Nervión

THE WORST CUSTOMER EXPERIENCE I’VE EVER ENCOUNTERED ****BE WARNED**** I rarely leave reviews, but my experience with this hotel was so frustrating and unprofessional that I feel obligated to share it. From the beginning, the management team was completely unreachable and the supervisor was never available at any point, no matter how many times I called or emailed. It was almost impossible to get anyone who actually had the authority to resolve issues. What makes this situation even more disappointing is that I never even stayed at the hotel. Due to an unexpected emergency, I attempted to cancel my reservation months in advance of my check-in date. Despite the early notice and the circumstances I explained, the hotel still refused to provide a refund. There was absolutely no flexibility, no empathy, and no effort to work with me even though they had more than enough time to rebook the room to someone else. This level of service is unacceptable for any hotel, let alone one marketed as a 4 star property. A true 4-star hotel prioritizes guest satisfaction, communicates clearly, and handles situations with professionalism. This hotel did none of that. If you’re considering staying here, I strongly recommend looking elsewhere. The lack of communication, poor customer service, and refusal to resolve simple issues are clear signs that guests are not a priority. Save yourself the stress and choose a hotel that actually values its customers.

The hotel is perfectly located, just a short walk from the main attractions. We used the parking, which was convenient but quite tight—definitely requires careful manoeuvring due to the size of the cars. The rooms are nicely decorated and a decent size, but the small window meant not much natural light came in. Unfortunately, the shower didn’t work properly—it couldn’t keep a steady temperature. We reported it to reception, but nothing was done, and the issue persisted throughout our stay. Housekeeping could also be improved: they didn’t clean our tea cups or replace the bottled water. On the positive side, breakfast was excellent—great variety and quality, though the coffee could be better (I’d rate breakfast 9/10). The bar, although open, told us they couldn’t serve most food items after 9:30pm, which was disappointing for a hotel of this level. Overall, it’s a nice hotel with a lot of potential, but there’s definitely room for improvement in both service and maintenance.

Location is perfect, everything is walkable. Train to the mountaintop, the Guggenheim, both old and new town. Service is also excellent. You really experience this a as a modern hotel. The beds were slightly wobbly, not weird as ours were on wheels. And in the shower there is not much circulation, so there are some spots which are obviously harder to clean. Still a very good experience.

I stayed at Barceló Bilbao Nervión and had a very good experience. The hotel is in an excellent location, just a short walk from the Guggenheim Museum and the old town. The rooms are modern, clean, and comfortable, and the staff was friendly and helpful throughout my stay.Breakfast had a good variety. Overall, I’d definitely recommend this hotel for anyone visiting Bilbao especially for its location and comfort.

Beds and shower was great. Plenty of room in the lobby great service. Rooms were too warm at night, even with heat off and window open.