Hip modern lodging offering compact rooms with dramatic murals & complimentary Wi-Fi.
Address: Alameda de Recalde, 24, 4 piso, Bilbao
Phone: 944 25 60 50
Website: http://bilbaocityrooms.com/
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My room had bed bugs and they left me marks. The real disappointment is that the staff didn’t offer any discount or apologised to me about the incident. Good location.
The location is very good, however the hotel is very noisy. You can hear all the neighbours and the staff. The room is basic and bathroom could be cleaner. The hairdryer was so old that it broke in our hands. We got another one (equally old) and it smelt like burn hair while drying. The bed was quite ok, temperature was comfortable.
The apartments are in an excellent location, close to the city center and the shopping area. They are located on the street where the bus to the airport goes, which is particularly convenient. Since it is a group of apartments spread over two floors of the building, there is a reception desk and a luggage room where you can leave your things after leaving the apartment until you go to the airport. The reception is open all day until 10PM. Cleaning and refilling coffee and tea is a regular activity. Rooms facing the street are much better than those facing the interior of the building, i.e. the wall. The rooms are well equipped, they have a kettle, coffee, tea, mini fridge, hairdryer and safe. The bathroom is great. The downside is that the apartments are quite small and there is a lack of space. There is only one chair and the apartment was for two. The bathroom is separated from the room only by a glass wall. The glass is not completely transparent, but everything that is done in the bathroom can be heard and partially seen, which is often unpleasant. The staff is pleasant and helpful.
Good clean room. A tad small for 3 but a great location and felt secure.
Absolutely awful, bedbugs ate us alive. The receptionist lives behind reception in a room, the smell is disgusting. We called him at 4am letting him know about the bedbugs (we caught two and killed them) and he suggested to give us new sheets as he didn't have any spare rooms left. He said this was something common and normal, probably we had only two, as he could not see anymore, and as we killed them, we should change the sheets and go to sleep. He refused to give us any compensation, our money back for the night, refuse to find us another accommodation and he didn't even want to give us a claim sheet. Obviously we have left at 5 am in the morning and I will write a formal complain to the Spanish consumer department.
