4 / 5 Although the hotel is getting on in years, it sparkles with cleanliness. Both - the floor staff and the receptionists - are extremely professional, friendly and helpful. I also confirm previous reviews - the hotel is in an excellent location for those who want to explore Bilbao and the surrounding areas.
Our room (superior double room with balcony) was spacious and bright, and the bathroom was also extremely comfortable. The only thing we missed were glasses that could be used for water/drinks.
I rate the breakfasts as adequate.
3 / 5 I can't recommend this hotel. When we arrived there was only one lady on reception and we had to wait 10 minutes to check in. When we got to our room we noticed a nasty smell (like sick). We asked the lady on reception to check and she changed the sheets which helped. However, because she was the only person on duty, others who arrived had to wait 15 minutes. The lady was very helpful, but I can't believe there was no one else available.
The hotel is also very noisy and echoey. Getting to sleep was very difficult as a result. We only booked this hotel because another (excellent) hotel we stayed at just a hundred metres or so away was fully booked. I would not stay here again.
5 / 5 Great hotel, great location, very friendly staff. Very close to the Guggenheim Museum, right next to a river, very close to the funicular that goes up on the hill. Very good shopping opportunities nearby. There is a bus stop right in front of the hotel and the tram stops right on the other side of the original Zubizuri bridge, which is also right in front of the hotel.
2 / 5 you hear everything from the neighbour room, shower has no pressure, toiletpaper like in prisons, the list is long
I’m sorry but, for the price I wouldn’t recommend that to anyone
5 / 5 I came from Chile and I stayed there for vacation. Location is amazing, every important place is close to the hotel. The whole staff were lovely and cozy. Breakfast good enough, neat and modern installations. I hope to return as soon as possible.