Upmarket hotel featuring a chic restaurant, a bar & a terrace, plus Guggenheim Museum Bilbao views.
Address: Mazarredo Zumarkalea, 22, Bilbao
Phone: 946 44 20 61
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Perfect location right next to Guggenheim, close to the river and not far to walk into the citycore. Friendly staff and its always a great to be welcomed with a cute glass of cava when checking in. Rooms are good, and generally the hotel is new and nice (not worn down etc). The only remark is that the suites are om the basement floor, below the reception etc. Usually they are at the higher floors. Could be okey i guess, if it wasnt for the traffic and light rail way that is right outside the window. But still its not a city where you can expect an early night sleep anyways, and after midnight its okey and we had a great night sleep. No noise from restaurants etc. All in all a great hotel. Already came back once, and will do so again!
Excellent experience and service of a 5-star hotel⭐ We were travelling with our 4 months old baby and the hotel took care to provide bed and even baby bathtub for our little one. The location is just great, by the river and a 2 min walk from Guggenhaim museum. Rooms are very comfortable and silent - perfect for longer or short stay.
This is the best place you can stay in Bilbao. The service and professionalism of the staff is beyond words! The rooms are modern, very clean. Worth every penny!
The hotel is located right in front of the Guggenheim Museum of Bilbao, making it a great location with parking for an extra cost brighten the centre of the city. The views from bar were nice. We have previously stayed in the hotel of this chain in Porto, Portugal, and it was absolutely fabulous— the staff, the location, the facilities, everything was brilliant, so we decided to book the hotel from Vincci chain again, when we came to Bilbao, but unfortunately it was a big disappointment. Starting with the fact that no one actually instructed us on how to get to our room, how to get Internet, leading to the fact that there was no water or whatsoever available coffee or so in the room. It was clean, but there were no rubbish bins, which was weird. Furthermore, it was my birthday and there was literally zero acknowledgement of that by hotel. They didn't only ignore the fact of the celebration, but they also complained to us, that when I was supposed to receive my surprise flower delivery we were not in the room and they couldn't contact us for an hour, even though they had all our contact details and nobody emailed us at last. So literally no congratulations and a very rubbish attitude on my birthday without any compliments or upgrades whatsoever, despite the fact that when you're staying in a hotel of a proper level, you always expect a good treatment that we unfortunately didn't get this time. So, do not recommend if you wish to have any special occasions there, but the location is great.
I had to cancel my reservation at Hotel Vincci 13 days in advance due to a medical emergency, yet the hotel refused to refund my $750 payment because their policy requires cancellation 14 days in advance. Denying a refund over being just one day outside the window—especially under such circumstances—is extremely disappointing and shows a lack of compassion and flexibility. I gave plenty of notice, and the hotel still has ample time to rebook the room for another guest. I expected a higher level of understanding and customer service from a hotel of this standard.
