Residencia para mayores y Centro de día IMQ Igurco Bilbozar

My mother has been staying at this center for a while, and I must say she has been cared for with great affection by all the staff. Furthermore, the information provided to family members and the facilities offered are excellent. Finally, I would like to thank each and every person who has been involved in my mother's care.

I want to express my heartfelt gratitude to the management team, auxiliary technicians, doctors, nurses, reception staff, physiotherapists, social workers, floor coordinators, and educators for your professionalism, compassion, and the wonderful care you have given my mother over these past five years. It's been five years since I had to bring both my mother and father to live with you. It was the hardest moment for me, a delicate and drastic decision. During this time, I've been able to rest easy knowing that I saw every day that the care my mother received was exactly what she needed. I cherish not only the basic, visible care, but also the emotional support, which, for me, is equally or even more important due to my profession. Many of you have been with her these past years, and I was able to be with some of you these past few days as her heart slowly stopped beating. You cried with me, and thank you, because for me, it was a sign of empathy and proof that my mother was very dear to you all. Thank you Patricia, Rebeca, María, and Irene. You have been the guiding forces behind this intervention, and I know it's complicated because making decisions isn't easy. Nursing staff, thank you so much for listening to me and answering my questions. Miriam, Lilly, and Pino, these last few days have been tough, but I loved seeing how you touched my mother, the tenderness with which you did it. I could feel your desire to alleviate her suffering and fulfill her wish. Mónica, thank you during this time for trying to bring my mother to the present, for distracting her, for bringing her down to earth with the celebrations that you knew both she and I enjoyed, and for trying to ensure she enjoyed pleasant activities. Thank you to everyone who has been there for Ama day in and day out, doing the hardest and most tiring work these past years... Marlen, Ainhize, Naroa, Lara, Yuliana, Liébana, Andrea, María, Sandra, Hamed, Javi, Julen... I'm sure I'm forgetting someone... it's been a long time and I don't know everyone's name... I loved seeing you all lifting her up, applying cream, cleaning her... Zuriñe and Tere, it was a pleasure meeting you these past few evenings... I'm taking away such lovely details from what you've shared about Ama... Thank you. Ward coordinators... Ricardo, Iray, and Morenita, who just joined us 🙄... I felt so well taken care of. A huge hug to everyone. Thank you from the bottom of my heart.

My mother has been attending the Day Center since 2016. They have excellent services and wonderful professionals. For example, my mother once suffered a heart attack, and the care she received at the center saved her life. We are extremely grateful for the work you all do and the care you put into it. Thank you very much.

My father died in this care home after three months, and his last moments were the worst. They called us on a Saturday night to say he had worsened during the afternoon, and when we arrived, he had already passed away. At that moment, we realized he had been dead for some time due to rigor mortis, and they hadn't bothered to call us in advance. At other times during his stay, they did notify us of any problems. But on this occasion, it was a weekend, and there was a staff shortage—there's no excuse for my father dying alone in his room. At the time, because of our grief, we didn't express ourselves as we should have, but then came the final straw. A month later, we called to collect his belongings, even though they had previously said they were keeping them, and to our surprise, they weren't there. A mix-up. They had given them away. What remained was material, but for us, it had sentimental value. After a search on their part, they found his walking stick and glasses. Without the Athletic Bilbao lanyard. How curious. His clothes, a new carry-on suitcase... all vanished into thin air. My brother requested to speak with the director of the residence and is still waiting. It leaves a very bitter taste in my mouth, in an already incredibly painful ordeal: losing a father. We hope this never happens to anyone else, which is why I'm writing this.

Good service from reception, very well-maintained facilities, a luxury to have a parking lot so you only have to worry about having a good time with your family, very happy indeed