Hip property offering a fitness center, a steam room & a sauna, plus 2 bars & a rooftop pool.
Address: Amara Kalea, 26, Donostia / San Sebastián
Phone: 943 25 16 43
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I had a lovely time in San Sebastián, and my room was great — very clean and comfortable. The only challenge I had was with communication at the reception. When I was trying to sort out my early flight from Bilbao, Nefer unfortunately wasn’t very helpful, which made the situation a bit stressful for me. Later, Raquel stepped in and was incredibly kind and efficient — she quickly found a solution and made sure everything was organised. I really appreciated Raquel’s support, and thanks to her I could relax and enjoy the rest of my stay.
Our stay fully confirmed the great first impression. Everything was perfect ,comfort, cleanliness, location and atmosphere. The service was outstanding throughout . Special thanks to Daniel for his exceptional support and attention, which truly made a difference. We would definitely return and highly recommend this hotel.
The location of the hotel is very good, and the staff provides good service. Breakfast is good. The bed is hard. There is an open space between the shower/bathroom and the rest of the room, there is no proper door between the toilet and the rest of the room.
Rude and couldn’t care less reception staff. Breakfast staff should not be in a customer facing environment. Shouting “room number” across the breakfast room when you arrive and don’t know what to do or where to go as no clear instructions. No bathrobes available as they had “run out”. Room basic without rugs or pictures reminded me of student halls and basic ones at that. Not even second rate hotel just an excuse for one given the money we paid and don’t start me off on the dogs. Not even asked if we enjoyed our stay at check out just told “nothing to pay” and that’s it. Tried to contact Axel hotels via email and private message but no response hence this review. Won’t be back or recommending. Please Axel hotels when you read this dont bother to respond you have had your chance and will just be wasting each others time. Forgot to mention there was one good thing about this hotel it’s when we left.
The pictures on the website are renders... especially of the pool area... so it looks much nicer online than it actually is. The bad : No basics in room such as tissues or coffee machine/pods. Just instant coffee? Yikes 😧 Who drinks instant coffee in 2025?obviously done to save money. Which is the overriding theme of this hotel. Despite having a larger premium superior room, it was tiny. So tiny in fact there is no space to store suitcases or have a bedside table on both sides. Peeling wall paper in hallways and leaks coming from ceiling into buckets. Severely understaffed meaning long wait times for check in, coffee at breakfast. Buyer beware. If you're booking this to meet other gays, try somewhere else. It's marketed as a gay hotel. We were the only gay couple amongst the hoards of British straight tourists... which ironically made us feel somewhat of a spectacle, or even a novelty for the other quests... which made us quite uncomfortable. The breakfast "buffet" if you can call it that. On the surface it appears just adequate but look a little closer and try a few things, you'll quickly discover that although the basics are there, they have used the cheapest ingredients possible. To sum it up.... appearances are not always what they seem. The website lures you in, and once you're booked and stay, you'll quickly realise you've been duped and trapped into obvious cost cutting mediocrity.
