Hotel Arbaso

I have mixed opinions on this hotel. Positive aspects: room was large with balcony, bathroom was big, excellent shower pressure, mini bar was complementary. The hotel itself is beautiful inside. The location is great, next to cathedral and a short walk to old town. Breakfast was decent. They also have an optional valet service if you arrive by car (we did). Negative aspects: the room a/c didn't appear to work, the staff had to continuously make adjustments on their end. There was no dedicated concierge, which surprised me for a hotel at this price point. No spa or amenities except a gym and a steam room (which was closed for maintenance). Staff were somewhat helpful if asked, but made no offer or suggestions as to what to see or do. While our stay was pleasant, I'm not sure we'd stay here again. We really expect much better service and amenities at this price point (~$750/night).

Amazing experience, staff is great, super profesional, rooms are very nice, amenities, eight&bob wich is a great parfums brand. Clean, good location, super central, warm rooms, wich is important especially in the winter, we also tried their Michelin restaurant Narru, wich is expensive but it s worth it. Recomend the sole fish. Per total you need to stay here when you are in San Sebastian

I understand that this is a boutique hotel, but for its not so low price point and the fact that it is still 4 stars, I expect some level of good service. During our stay, I noticed that the reception staff was not so hospitable, as you would expect from a hotel of their caliber and reputation. We had an incident wherein all the utensils and feeding gear of our baby went missing. We are 100% sure it was in our room because we don’t take it outside, and we left it in a specific spot in the bathroom for us to wash later in the day. We asked the hotel about it and for 2 days all they did was give us the same answer - housekeeping doesn’t know. We weren’t even deserving of a face to face explanation from any manager. We were bounced back and forth with the reception staff, which told us that they can’t give us any more information besides “the housekeeping looked but nothing”. It was about 100eu worth of things for our baby. We were only half way through our trip and our baby is below 1, so we very much needed our own things. No sign of hospitality. No apology even. Just a - we don’t know where it went and that’s it. I loved San Sebastián but will definitely not stay here again, nor will I recommend this place to anyone else I know.

From two people who travel quite frequently, although it was our first trip to San Sebastian. Words cannot express how incredibly impressed and blown away we were this hotel from our first steps in the door, to painfully, leaving at the end of our trip. The majority of our interactions were with the front desk staff, giving incredible reviews specifically for both Nora and Linda. They truly tailored every day and night with what we were hoping to experience, honest reviews, and exceptional awareness of our taste and interests. The hotel room was thought out with every inch in mind, a shower beyond compare, technology and lighting that I would’ve designed, and just amazing amenities that almost every other hotel forgets about. We are telling the world about this one of a kind hotel, and know that anyone who goes there will experience the same. We literally spoke last night about going back to Spain on another trip and starting in San Sebastian just to stay there again.… Nora and Linda… You were exceptional.

We were having a decent stay, but expected better service given the high price point. Things went downhill when our baby’s feeding items went missing. We strongly believe the housekeeper mistakenly took it as garbage. Despite multiple follow-ups, staff offered no resolution and handled the situation poorly. Very disappointing experience overall. We won’t be returning or recommending this hotel to our friends and family. It is worth mentioning that Narru served amazing food and had exceptionally friendly staff.