Santana Hotel & Spa

This is my 3rd time in the hotel. Everything is fine with the rooms. The Staff is very helpful. Only thing is the bar was closed and the restaurant is opening at 19:30. So there is nowhere you can sit and drink some coffee or beer in the hotel till that time. But the cafes near by the river is 10 min away by walk from the hotel.

We booked a Suite for 4 days. In the living room was no TV. we were missing a side table close to the couch to put drinks or othe stuff. The bar was closed all days. If you come later than 8:30 for breakfast the scratched eggs and ham are cold and the buffet is not refilled. the terrasses are all closed so not option to go outside and get the view of the river and city. the complete hotel needs some refurbishment, windows are partially cloudy. SPA area is Ok but needs some maintenance as well.

the location is pretty and has amazing views. Common spaces are nice, the fitness room and pool are ok, breakfast and lunch are okay too, but service staff is not the best. Some people at the reception are slow and don't really know what they are doing, rooms would be cleaned at random times each day and sometimes very late in the afternoon, and our AC wasn't working and people would treat us as if were stupid and hadn't tried all the buttons ... the restaurant and bar should be redecorated or better taken care of. There was also a guy painting the walls and singing (not very well) all day long, soooo annoying.

Our stay at Hotel Santana was a perfect rest stop on our travels. The atmosphere was inviting, the rooms were clean and comfortable, and everything we needed was readily available. The on-site restaurant was a delight, with a special thanks to Paulo for his patience and excellent service during dinner. To top it all off, the breakfast buffet was a delicious way to fuel up for the day ahead. We highly recommend Hotel Santana!

Bad things: The hotel should be pet friendly, since nowadays it is very common that people travel with dogs. I find absolutely unnecessary to use cap in the pool, and the hotel makes it mandatory (and charges 10 Euro for it, in case you don´t own one). Great things: We had an amazing time. The bed is very big and comfy, the shower is great and the room very spacious. Breakfast is very good, even lactose free options. We had 2 dinners at the hotel restaurant, in a huge group, and we had a great time. Last, but not least, the support I got for my wedding was fantastic. They provided me a huge conference from for me, my family and friends to get ready, walked with the staff I hired until the place and brought me everything I needed very fast, kindly and efficiently! Thank you very much!!