Cruce De Caminos Arzua

Dear traveller, do yourself a favour and find another hostel. I arrived after a long walk and asked to check in. Apparently that was too much, because I didn’t have my ID out fast enough. The receptionist looked annoyed and snapped, “I need your ID.” He vaguely pointed toward the showers and said I was in room two. When I asked where that was, he cut me off and repeated “room two” in the same impatient tone. I had to clarify myself: “Is that in the same direction as the bathroom?” A nearby traveller laughed—he found the exchange just as absurd. Luckily, I had guessed right, and only then did the receptionist confirm the direction. If I’d guessed wrong, I wouldn’t have been surprised if he’d rolled his eyes and thrown a tantrum. I’ve worked in high-pressure, high-demand jobs where I had to stay professional, kind, and respectful with people at all times—so there’s really no excuse for the way guests are treated here. I paid 8 euros for laundry and drying (4+4), but my clothes came back wet. After that first interaction and the wet laundry, I had no interest in dealing with him again. The owners can put the laundry fee toward hiring someone who actually wants to deal with people. They serve breakfast at 8 am, knowing fully well that all the camino walkers are long gone by that time. How convenient. The men’s bathrooms were always completely wet. They don’t assign beds, so late arrivals end up wandering around the room asking which ones are free. It’s disorganized and avoidable. At 20 euros a night, this place is overpriced. I’ve stayed in better hostels for 12–15. A few basic improvements—respectful service, dry laundry, assigned beds, and proper bathroom cleanliness—would go a long way. As it stands, it's not worth your time or money.

This was our most disappointing stay along the Camino. Poor management and unprofessional customer service. First, when you arrive, they try to offer you a discount by cancelling your 3rd party reservation and paying cash directly instead. Second, even though we were in a middle of a major heat wave, we were told that even though the facility advertises A/C, it only runs from 6-8pm. Our room had direct sun all afternoon and was baking when we arrived, so we had to escape to a nearby bar to survive the afternoon heat. Later, they "graciously" left the A/C on until around 10pm when we complained and asked where we could by a fan nearby. Third, they advertise "breakfast included" but it doesn't start until 8am, which is completely useless for most on the Camino in summer. Do yourself a favor and find a better option for the price.

The wifi doesn’t reach the rooms which is pretty annoying, and mobile data doesn’t really work in the rooms either. Also there is a free breakfast, but it’s only served at 8am, much later than most pilgrims would leave…aside from this, everything was ok, but i wouldn’t say it’s better than albergues I’ve stayed in that were much cheaper

Having read some previous reviews I had some trepidation but staff were polite, rooms are good size and showers are hot. You even get a towel. Very pleased with the place

Only provide cold water, unbelievable in lay May, it’s still cold. The bathroom is all wet, just like take a shower in the stream. They provide free breakfast hut serve at 8am, most of pilgrims need to departure between 6-7am, this breakfast time is just non sense.