Pazo Santa María

The room was exquisite and large. Very tastefully done. The food was lovely. The surroundings was nice. Provided transport to get back to the Camino trail.

Beautiful rooms, property and landscape. The restaurant food was delicious. The only downside is that it is a little bit out of town, but if you are looking for more tranquility then this is perfect.

We found bed bugs crawling around in our room when we moved one of the extra beds put in there for our kids. The manager offered us to exchange our very nice room with a view and room for all of us to four double rooms, and since it was too late to find another hotel, we accepted. However, we never got keys to the new rooms which opened up to a courtyard just by the parking lot. This meant we could not lock the doors before going to sleep. There was no apology from the hotels management. We booked through Airbnb, and instead of addressing our complaints, the hotel have removed their listing.

BED BUGS, STAY AWAY!!!! EDITED - to answer your comments. 08/16/24: You stayed at Pazo Santa María and on August 17 you left for Santiago on a horse,. That is to say, it is false that you could not go to Santiago and you went directly to the emergency room. ***I SAID I COULDN'T ENTER SANTIAGO DE COMPOSTELA PROPERLY. OUR ENTRY WAS ON AUGUST 18TH, THERE IS A FORMAL LETTER BY A THIRD PARTY, STATING I WAS MEDICALLY INCAPACITATED THAT DAY. 08/17/24: You went to the emergency room at 8:53 p.m. If you suffer from any type of specific allergy, it cannot be the hotel's problem. ... we receive more than 5,500 clients a year and we only have three comments related to this problem in the entire year (and all from the same period in 2024)... ***1. YOU ARE ADMITTING HERE THAT YOU DID HAVE THIS INFESTATION, AND THUS, IT IS ABSOLUTELY YOUR FAULT IF A GUEST HAS AN ADVERSE ALLERGIC REACTION FROM AN UNCONTROLLED PEST IN YOUR ESTABLISHMENT. IT ABSOLUTELY IS! 08/18/24: You travel to Lisbon and from there send us the invoices for expenses from the supermarket where you buy: pajamas, socks, underpants, hygiene supplies, etc... ***100% BECAUSE I COULDN'T WEAR ANY OF MY CLOTHES. I WAS RECOMMENDED BY THE DOCTOR TO THROW ALL MY CLOTHES AWAY. DO YOU KNOW MUCH THAT WOULD HAVE COST YOU? AND YET, I ONLY CHARGED YOU FOR THE CHEAPEST PIJAMAS AND SOCKS I COULD FIND IN A SUPERMARKET. 09/02/2024: You write to us to ask us for compensation for damages for a total amount of €3,653 + $241 and when our manager called you interested in your problem, you threatened to make this public if we did not respond to your request and We compensated him financially. He attached an invoice from the end of August issued by the company he hired from Camino a Caballo and requested that we pay for all his vacations, taxis, accommodation, supermarket expenses, transfers, doctors, etc. ***THIS IS NOT TRUE. I ASKED FOR COMPENSATION EXPLICITLY FOR THE THINGS THAT I SUFFERED, NOT ANYBODY ELSE'S. AND YES, THAT INCLUDES DOCTORS, MEDICINES, PIJAMAS AND THE ACTIVITIES I COULDN'T DO (THAT IS FAIR!). WHEN AN AIRPORT LOSES YOUR BAGGAGE , THEY PAY FOR YOUR REPLACEMENT CLOTHES. WHEN I COULDN'T WEAR MY CLOTHES, I ASKED YOU TO COMPENSATE THE CHEAPEST ONES I COULD FIND. 09/09/24: We send our reports and your invoices and requests to our insurer MAPFRE. ***THIS IS THE FIRST I EVERY HEARD OF THIS. YOU HAD NEVER, ONCE, MENTIONED THE INSURANCE CLAIM YOU SUBMITTED, NOR GIVEN US PROOF OF IT. NOW THAT YOU HAVE, I WILL CALL YOU TO GET A COPY OF THIS CLAIM. TO SEE IF WHAT YOU'RE SAYING IS TRUE. I WILL CIRCLE BACK TO THIS SAME FORUM ONE WAY OR ANOTHER. 09/18/24: Your secretary Mónica Naranjo writes to us again to see the status of your request and reminding us again of the possibility of paying the amount claimed directly by you. A month later, his secretary wrote to us indicating that you would process the complaint through the OMIC of Coruña and the Mexican Consulate. ***AT WHICH POINT YOU FAILED TO GIVE HER A COPY OF THE CLAIM, YOU PROCLAIM TO HAVE FILED ON 9/9. I WILL REQUEST A COPY OF SAID CLAIM TODAY. To date we have not received any more news from you, only this publication that seeks to harm our entity and seek financial gain, as you will understand, our company cannot give in to blackmail and of course we will be happy to show you the follow-up we have carried out. throughout the year to these specific problems that we had and as we have already told you, many hotels and hostels on the Camino have had this year, but it has already been a problem solved. ***THIS IS THE FIRST TIME YOU HAVE OFFERED TO GIVE ME COPIES OF THE FOLLOW-UP YOU HAVE DONE. I WILL CALL YOU TO REQUEST THIS BACK-UP AS YOU VERY KINDLY OFFER TO DO HERE. ***LIKE I SAID IN MY ORIGINAL MESSAGE. PLEASE DO NOT SHAME THE PEOPLE WHO BRING THESE MATTERS TO YOUR ATTENTION (ONE GUY SAYS YOU CALLED HIM A SCAMMER BECAUSE HE TOLD YOU HE FOUND 6 BEDBUGS, YOU ARE CALLING ME A BLACKMAILER). I DID NOT ASK TO BE BITTEN BY BEDBUGS. I WOULD HAVE GLADLY PAID THE AMOUNT I AM NOW CLAIMING TO YOU, TO SAVE MYSELF THE SUFFERING I ENDURED.

Most beautiful surroundings. Buildings restored with the best quality. Just a gorgeous place!