Albergue Ortiz
Accommodation listing for Albergue Ortiz in Castromayor on Frances.
albergue 2.0 / 5 765 reviews
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Recent reviews
On our coffee stop we experienced mold in the pastries. The group next to us also had mold and after mentioning it to the owner he got very agitated and did not want to give a refund. He offered me another pastry, but after inspecting it himself it also had mold. Just go for coffee, or walk to the next one. Worst experience so far 🤮
During a recent visit to this place, I witnessed an unfortunate incident that left a negative impression. A father, accompanied by his young child who clearly needed to use the restroom urgently, politely asked the owner for permission to use the facilities. Shockingly, the owner refused, insisting that the restroom was for customers only. While policies are important, a little empathy and flexibility can go a long way, especially when dealing with children. This rigid and unaccommodating attitude was quite disheartening to witness. I wonder if the owner has taken a look at the reviews on Google. It's evident that relies heavily on its location near "El Camino," a route frequented by travelers and pilgrims who are often in high spirits and seek a welcoming place to rest and refresh. The goodwill of these visitors is crucial for the business’s survival. If the owner finds it challenging to deal with people and their occasional requests for kindness, perhaps it’s time to reconsider whether this line of business is truly the right fit. Hospitality and customer service are at the core of any successful restaurant, and a lack of warmth and flexibility can easily drive potential customers away.
Rudest owners on the Camino. Avoid, because there’s another place 10 minutes walk up the road
Terrible host. Starts yelling at everybody. Coffee was good but that’s all.
Our first bad experience in any of the many cafes we have visited on the Camino. As with all other reviews, the owners were unbelievably rude. Despite ordering food and drinks we were questioned about using the bathroom. The food was beyond stale. Take your business to any other of the lovely cafe/Albergue owners on the Camino, not here!!