Casa Otano
Homey rooms in an informal guesthouse offering warm rooms, a restaurant & city views.
pension 3.4 / 5 160 reviews
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Recent reviews
I recently stayed at this hotel and had an absolutely dreadful experience. We were charged €1,000 for a three-night stay in a room that was no larger than a wardrobe and had no windows. The room was located on the fifth floor, and to our dismay, there was no elevator available, making it extremely difficult to access. Additionally, the common bathroom was in a deplorable state, lacking even a basic lock for privacy. This made the stay not only uncomfortable but also unsafe. I strongly advise against staying at this hotel. You would be much better off sleeping in a municipal parking lot than enduring the appalling conditions of this establishment.
Nothing they told me about check-in was correct. They wanted my credit card number sent by email to charge parking. They didn't do that. They said they were going to send an access code by WhatsApp because nobody would be there on Sunday. They didn't do that. Had to wait 1.5 hours for someone to finally show up. Response was... oh so sorry it was my compares fault.
The windowless room is very small and damp. It is close to Plaza Castillo, has many tapas bars and cafes around, and is easy to find. There are bedbugs.
All was as expected with the small thing: no window in the room. Room description : "no window on the street," but they did not mention that there is no window at all-so be careful 😉
They don't have fans available! No one is asking for air conditioning, but please, have a fan. It's 40° in the room.