Informal property offering warm rooms, some with balconies, plus breakfast & Wi-Fi.
Turn this route data into a practical day plan with live maps, elevation profiles, and stay planning.
Extremely inflexible and petty customer service. I made a genuine mistake and booked one night for a date three months in the future, which I did not and will not use. Despite multiple requests and the amount being only about €60, the hotel continues to refuse to allow any cancellation. For a large hotel, this level of rigidity over such a small amount shows a complete lack of goodwill and a miserable behaviour. Very disappointing experience. I would not recommend this place. It is for sure not worth it!
Location was excellent. Right at the heart of tourist area. Short walk to praca de comercio, arco de rua augusta, elevador de santa justa and rossio square. Alfama district is also in walking distance. If you don’t mind the hike, castelo de sao jorge is 15-20min away. Lots of options for dining and buying souvenirs and gifts. Also very near to rossio and restauradores metro station and tour pickup and dropoff to sintra. Room was quite small. Struggle to open 1 large and 1 medium luggage at the same time. Shower area was also very small. Breakfast was adequate. There was bread, coffee, tea, fruits, cheese etc. the usual.
Other reviews mention mold in the shower, loud construction and noise in general, and a definite sewage smell. It’s all true and honestly I probably wouldn’t stay here again. The price isn’t low enough to ignore all those major problems. However, the location is honestly unbeatable since it’s right in the center. If you’re roughing it on a euro trip and you don’t wanna stay in a hostel then I’d stay here. The water pressure in the shower went absolutely sicko mode. 10/10 for the water pressure, just ignore the mold and the smell
Unacceptable customer service. In the early hours of our first morning, we woke up to construction noise banging and drilling right on the other side of our headboard wall. We complained only to be told that there was nothing they could do. Never were we told or informed that not only was the building adjoining the hotel under major construction but so was the building across the street between the hours of 5 and 11 am. Having a daughter with POTTS-disotonomia where rest is a must this would not work for 4 nights. When I asked about cancelling our reservation, I was told only if I moved out of the room by 12 noon and would not be reimbursed for the night before. We spent about 4 hours searching for a hotel room including walking into about 12 hoping to find availability where none could be found online. Finally found a suite that cost over $3,000 for 4 nights for 3 people. That is all I could find. I had to stay in this area due to my daughterºs health so she could use her energy to enjoy vs traveling to/from the area. We paid for the first night even though no one was able to sleep after 5 am. We also paid for the 2nd night because I was not able to find another hotel and relocate until after 12 noon so the front desk person reiterate the manager's message while on the phone with her. I asked for the manager's name, phone number and direct email and was provided only the general information available online. In addition, the one person elevator was not operating most of the time and the stairs were wobbly and uneven. Did I mention the mold in the bathroom? It is unacceptable to not let your customers know in advance about the construction noise on the adjoining walls not taking into consideration children, elderly or sick customers who would not be able to stay in this hotel and then to add insult to injury by not reimbursing me for the night I did not use. A complete lack of customer service and compassion.
The rooms are basic, but clean and air conditioned with comfortable beds. The location is fantastic, and the staff is even better!! Miguel was so helpful with directions and restaurant recommendations, this made our visit so much more enjoyable. Great Value
