Teatro Boutique Rooms & Suites

first off: the location of the hotel itself is amazing! it has a bunch of nice cafes and restaurants around it. however, the hotel isn't well maintained. The bathroom sink kept floosing because of the clogged pipes; toilet didnt really flush well. furthermore there was an incredible stench in the room we couldn't get out no matter how much we kept the windows open. the bathroom and shower are seperated but have glass "walls" so whomever you're sharing your room with, will see you doing your business in there. The bedding had various stains on it and we didnt get any fresh towels during our 4 day stay. no shampoo or other toiletries are offered besides soap. the nights are incredibly loud from the street and the hotel itself so if you're looking for restful nights, i can't recommend this hotel. The wifi didnt work at all even though the property advertised with highspeed wifi.

No reception as such, rooms ok, bathrooms are frosted glass, not ideal if sharing, corridors very dark, lighting takes a while to come on, coffee pods for the machine in the room are €2.50, we just bought our own ones in the supermarket €3.50 for a pack of 10.

The bed is comfy and the location is decent. That’s the only good thing I’ve got to say about this place. We were in Room 15, on the first floor and it stays loud till past 1am as it’s above 3 restaurants with music. The bathroom door doesn't "close" as there's a giant hole where the doorknob would be. It gives you and your partner a great little peek at each other while you're in the toilet. 😂 The wash basin is located separate from it. The shower has mould in the lining. Normally, l'd ignore it all but the attitude from some staff regarding our air-conditioning leaking through our entire visit is what irritated me. They told us a technician would come fix it. No technician ever arrived over the 3 days we stayed there. We had to ask for a spare towel every single day, sometimes thrice, just to have them say on the final day, "No clean towels available." I'd let my husband deal with them the whole time, but that was my final straw. No clean towels in your whole hotel? And then when I had to go down, and pull a Karen-level fit, suddenly there was a clean towel available as well as a new room for us to sleep in. Incredibly disappointed that you do not help people when they are nice. We needed to be awful for an actual response?! Just be honest with your customers, instead of lying or not communicating at all! TLDR; If you booked this hotel, good luck to you.

If you are looking for a place to stay in the heart of one of the nicest areas of Lisboa, look no further. This place is a gem. Nice rooms, authentic style. Very good restaurants, nice shops, all in walking distance. Very much recommended.

We paid approximately €218 for a two-night stay in late October. Unfortunately, there was no hot water during one of the nights, just before our long-haul flight. I was traveling with an elderly lady who cannot take a cold shower, so she went without one until we returned to our country after a 20-hour journey. When we checked out, the property owner assured us that we would receive a refund for the night without hot water. However, we spent a month to sort out the refund. To be fair, the property agreed to the refund but had issues processing the payment. Meanwhile, the booking platform (booking.com) confirmed their agreement but kept stating that the property needed to recharge their account to process the refund. Ultimately, the platform decided to refund me on the property’s behalf to avoid further delays. I’m still unsure why this process was so complicated. What’s disappointing is the feeling of false promises, which only makes everything worse. I want to ensure other visitors are aware of a few things: - The building is old, and facilities may break down; it seems the hot water tank malfunctions occasionally, so hot water may not be guaranteed. - The room was well-furnished, with no unpleasant smells upon check-in, and the air conditioning was already turned on.