Douro Surf | Hostel & Surf School

⭐ 1/5 — Terrible experience. Would not recommend. • ❌ No English spoken – made everything difficult and stressful • 💶 Cash only – no cards accepted • 🕑 Check-in time misleading – said 2–7pm, but actually 2–5pm or pay €10 • 🧳 Luggage storage unreliable – promised until 5pm, then changed to 1pm without warning • 😠 Unprofessional staff – impatient and disorganized • ⏳ Wasted 1 hour due to miscommunication and delays • 🚿 Poor facilities – rough towels, unstable hot/cold water • 🏠 Feels like a chaotic family-run house, not a proper hostel Avoid if you value clear communication and reliability.

I stayed here last summer when my friend and I did a trip around Portugal and forgot to leave a review. Just remembered now because I was thinking about how amazing this place was again!! The staff was extremely friendly and helpful with helping us understand the area and best places to visit! The owner was also extremely kind. She prepared complimentary breakfast for us which is provided for all guests and were very gracious as my friend and I were quite hungry and even had seconds! Would definitely recommend staying here - it was safe, clean, and quite close to the main busy streets! Only a bit of a walk away which was what we liked as we got to see various sights that we may not have been able to see if we were only located right in the middle of tourist area!!

Slightly shabby hostel which feels damp and musty, south of Porto in Vila Nova de Gaia. Mattresses are a bit lumpy and the beds underneath the mattress could do with a good clean. When I requested additional blankets, I was gifted a duvet, so I used this under the sheets for padding. Sadly, there is no female only dorm - no choice but to be with men who snore loudly and have smelly trainers. Housekeeping was excellent and responsive when asked for clean linen. Plus she cleaned the whole area whilst I was Insitu. Each dorm has it's own kitchen and bathroom. It's basic and functional. Last night when I came home, the shutters were down, reception closed but the main door wasn't closed properly, which I found a bit disconcerting.

Becareful about staying here. My room had bed bugs. The hostel refunded my money (the least they should do), but they could have done more to help me clean my clothes and suitcase.i left douro with red bites all over my body,especially my arms. It's very irresponsible of them not to be trying harder to get rid of the bugs as now I, and everyone else at the hostel, am at risk of spreading the bugs to other hostels/hotels/homes. I wish I had never stayed here as bed bugs are a nightmare to deal with. If it had not been for the bed bugs I would have given this place a better review as it's a nice hostel with a good location but alas.....

I had a pleasant experience, the staff was kind and helpful and the rooms were clean. It's a perfect hostel to rent as a group. The location could be a bit better, but it's still pretty close to the interesting stuff.