Hotel Universal
Straightforward rooms in an unassuming hotel with a courtyard, a bar & a TV lounge, plus free Wi-Fi.
hotel 3.7 / 5 803 reviews
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Recent reviews
my shower didnt work well and the phone wasn’t plugged to the wall and there was no way to plug it, i had to go downstairs in pj to ask for an iron, and said that my shower wasnt working well, the lady in the reception didnt manage to fix it either, she said they will fix it or make a room change, then i went out and when i came back, she said the shower was supposed to work, but it was actually not working either, and still no way to call reception as i dont have the phone plugged, the reception didnt give me any solution or even made the room change, so my stay was not the best, i would not recomment
Location of the hotel couldn't have been better. Everything is few meters away and the riverside is about 10 minute walk from there. Staff at the reception is really kind. Both the day and the night shift. Stairs at the entrance weren't really any problem for me, not sure why people are complaining. It's normal stairs 😂 Only thing I saw are the rooms. They definitely need just a tiny bit of renovation, but otherwise everything was great. Room was easy to heat, bathroom was clean and room was cleaned when I was outside. Coming here again next time
I stayed at the Hotel Universal Campanha for one night and loved the experience. The hotel is well located, close to the train station and the city center. The room was clean, comfortable and spacious. The breakfast was delicious, with many options of fruits, breads, cakes and juices. The service was excellent, all the staff were very friendly and helpful. I recommend this hotel to anyone who wants to get to know Porto and stay in a cozy and charming place.
Great location and great staff. The rooms feature a not so private bathroom and the breakfast is mediocre at best. The reception desk is not on ground level and is up a long flight of steep stairs. If you are mobility impaired there is a chairlift.
I would recommend if you have a budget. Location couldn't be better. There was construction noise outside while I was sleeping. I complained to the front desk and switched me to a different room immediately. Staff are very nice. I would high recommend this hotel.