Refined rooms & suites in a polished lodging with modern dining, a spa & an indoor pool.
Address: Avenida de Fernão de Magalhães 7, Porto
Phone: 22 519 1800
Website: https://www.vilagale.com/pt/hoteis/porto-e-norte/vila-gale-porto
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Very nice and comfortable hotel with a good, central location in Porto! Cozy, warm, clean rooms and spacy bathrooms! The breakfast has a good variety of choices and the staff is kind and willing to help with any issues!
ATTENTION! BEDBUG! Bedbug! Please read! This is our story : We checked in to the Vila Galé Porto . At the first night we discovered that the air conditioner and TV in our room were not working, it was damn cold that night in the room. Next day we were out all day , when we arrived at the hotel late at night, around 23:30, we changed our room. At the next morning, we noticed red marks on the bedsheet . We thought maybe a pimple has burst or something. The following day the situation became clearer: We found a live bedbug on the bed ( video) , along with a larger dead one near the eggs at the back of the bed (pic). We immediately let the staff know, who inspected the room and moved us to another one. When we asked about receiving documentation acknowledging the presence of bedbugs, the staff told us that no such document could be provided. They also told us that it’s just one room and maybe we brought it. But we were there just for two nights and for two night can not be so much bedbugs in a room. Also when you read the reviews from last month you see that some one else wrote that they found bed bugs as well! So be careful! After speaking with it was agreed that we would email them to describe the incident, and they would confirm the details in response. Yet , its been 2 or 3 days without response. Our bodies and hand are full of bed bug bites and they itches very much . We spend more than 200 euros for washing our clothes, spraying them against bed bugs and medicine. And yet no response from Hotel! Such a bad experience!
Quite decent hotel actually. Even though not all the visitors agree to that, but we had a nice experience and everything was smooth and nice for the standard of a 4 star hotel.
Everything about this hotel was excellent except for the food. For good food, leave the hotel!! Location was perfect. All the places we wanted to see were 10-20 minute walk away. And please try the pool experience on the 19th floor. You need a swim cap, can be purchased for 4euros at front desk. We booked from 7-8pm and watched the sunset.
We has a somewhat pleasant experience. The breakfast was not bad either. Service was not good. I asked to borrow a charger and the front desk asked to pay €10. I asked them to charge it to the room and they said they could not do that. Anyway, the rooms were very outdated and once you showered, there was a stale smell. I wouldn't book this place again.
