Rivoli Cinema Hostel

I love this hostel. The staff is super sweet and helpful. The kitchen and living room are super cozy, rooms are nice and clean and I there are available whole day tea/coffee, fruits and cake/bread. There is a schedule and every night there is a special program..eg. dinner or movie screening. :) The hostel also has a roof bar with great view. Next time I go go Porto, I will stay here again for sure. :)

Great location, I felt that all the famous spots or areas were all within a 20 min walk. I never needed to use public transportation. I stayed in female 4- person dorm and I felt that the covered beds and the sheets included were very comfortable. I was on the top floor and the windows were double paner so it was always quiet which was great. They have a rooftop and events supposedly but I never saw the events actually take place. Also never saw any towels. 3 showers and 3 bathrooms on my floor. Kitchen is good and always accessible 24hr reception is useful, breakfast every day was simple and filling. I really enjoyed this stay!

Nice location, friendly staff, comfortable bed and very private. The breakfast i didn’t like, i preferred eat outside. The bathroom i didn’t like mix with mans. I loved the small the my sheet and pillow, including I asked the Cleaned what’s up he name.

I rarely write nor read negative reviews, particularly related to money or booking. I will no longer be doing that… If even just one future traveler is potentially spared an experience like mine here, I will be glad. Summary: An extremely distressing experience due to the front desk workers’ incompetence and attitude, hostel’s lack of staff-to-staff communication, and lack of electronic payment system and record keeping. Tried taking my money twice and I was treated like I was stupid and a liar, despite having a logical case and surveillance footage showing that I paid. What a horrible headache and frustration, and loss of time as well as money. A triple jab to end a trip. More details: Checked in March 5th, informed that I needed to pay remainder of booking as only part of it was covered when booking online. Understood. I returned with cash and paid in full on March 6th, as they apparently do not accept card payments in-house. Thought that was the end of it… I should have been given a receipt. Instead, I was given a mere false sense of confidence that all was good on my end. Attempted check-out on March 8th at 3-4am as I had an early flight. Instead, I was informed that I had not yet paid… What? Where had my money gone then? I reviewed the surveillance footage with them, where we did see the money exchange occur. Worker said I only gave $5 as they said that’s the only bill denomination that they could confidently determine in the video (yet a couple coins were handed back (this was the change expected because the full booking price did not land on an exact integer)… firstly, in what world would I apply only $5 towards a much larger booking cost? and then ask for some odd change back, so that less than $5 could be applied toward the booking?). The worker then said that they could text the worker that had handled the payment in the video… like as though at 4am, someone would be expected to promptly respond and remember the exact sum a guest had already paid two days prior while apparently also having no physical or digital record of it. At this point, I was in quite an ordeal of frustration, given a tight traveling timetable ahead, and I was in emotional shambles by the time I was dismissed by the worker. No apology, kindness, or empathy given. This worker knowingly caused me to miss my $14 pre-booked Uber, caused a 25 minute delay, in addition to incurring an automatic $8 Uber cancellation fee. I then also had to book yet another $15 Uber to get to the airport. (To add insult to injury… and address that particular worker at checkout. No, I did not get a refund for these losses/misses- contrary to what that worker said would happen. I’ve used Uber for years, so thanks for the haughty patronization, hollow tonality, and lie on top of everything else already breaking my heart at that point.) I would never stay here again and will continue to caution and dissuade all travelers against it across every platform I can find until the owner or manager makes this right. I will also be reporting such business practices in full extent to whatever business bureaus are in Porto and Portugal as a whole. I would never want another traveler to be treated as such and to experience this as a sour end to an otherwise wonderful trip.

Cool personnel and great internal initiatives like movie night or dinner, awesome rooftop. Rooms clean. Mattresses comfy. In low season was perfect, but I wonder how 1 bathroom with 3 toilets per floor in the high season works.