4 / 5 The hotel’s beachfront location is definitely its strongest feature, and the rooms are clean, tidy, and well-maintained. The bed was particularly comfortable, which made for a pleasant stay.
That said, it doesn’t quite live up to a 4-star standard. The amenities are quite basic, with no bathtub, no pool, sauna/steam room, or gym available.
Overall, it’s a good choice if you’re simply looking for a clean, comfortable place to stay by the beach. However, if you’re expecting a more luxurious experience with a wider range of facilities, this hotel may fall short.
1 / 5 Extremely disappointing experience at Hotel Riazor.
We booked a double/twin room for two nights but were assigned a disabled-access room, which was not what we expected or wanted. The layout and setup were very different from a standard room, and it is significantly impacting our stay.
When we raised this with reception, we were told there were no alternatives available. However, I checked on Booking.com at the same time and could clearly see a double room still available. Despite this, the staff refused to move us or offer any solution.
What made the situation worse was the attitude of the receptionist. He was dismissive and condescending, repeatedly insisting that “this is the room you booked” and that we should have specified if we didn’t want a disabled room. There is no sense of basic customer service or flexibility.
I would not recommend staying here. Customer service is lacking, and the reception staff seem unwilling or untrained to resolve even a simple issue with a simple solution by simply moving us to the other room.
3 / 5 Wifi is unstable in my room.
One day works and another day too slow to even load a simple webpage.
I had to go to the lobby to have a proper connection.
5 / 5 Amazing location metres from the beach, nice staff and good food, they looked after us very well and we will be returning soon
3 / 5 Location is key but the service was terrible. We had a nice view of the ocean from our seaside room. WiFi in the room was dismal. In the lobby Wi-Fi was great, the front desk staff did not know how to make it better. The restaurant server put us on a network on that floor only. The AC never cooled the room. We were there in mid-September. One outlet by the beds.