2 / 5 The Hotel sells itself as a 4-star spa hotel but in my view it is regrettably neither!
From a 4-star hotel you would expect a level of equipment (e.g. bathrobe, slippers, courtesy kits, spotless clean rooms) and service (friendly, multilingual and efficient) that Hotel Ciudad de Astorga does not meet: no bathrobe, no slippers, I asked a sewing kit but it was not available. The room in itself is large and with a very comfortable bed, but the wall painting is peeling off and some light did not work and was very dusty. Service as well was unfriendly (at check in) or had problems in speaking an adequate level of English.
From a spa hotel you would expect that the guests have free and unlimited access to the spa, while here it must be booked, it is limited to 75' and is charged a whopping €22 per person!
So in reality this is not a spa hotel but rather a hotel with a spa and even 3 stars would look generous!
Breakfast in the morning was not that of a 4-star hotel.
Not recommended.
4 / 5 This is rated as 4 stars, but we didn't think it lived up to that level. General area and our room was very basic, lacked any decoration or style.
The restaurant was closed on a Wednesday evening when we stayed. Fortunately we had a nice meal at Hotel Gaudi just around the corner.
5 / 5 Great value, large room, really nice bathroom. Close to everything. Nice lobby, nice people at the reception desk. Has parking. 12 euros a night for parking.
3 / 5 Stayed during our Camino trip. Big room and clean. Busy hotel with lots of pilgrims. Check in is 3pm (we checked in at 254pm and kept getting reminded of this and advised our room may not be ready which was very confusing) staff not very friendly. Dinner is at the restaurant out front which is busy. Pilgrim menu is ok.
Breakfast was help yourself and not staffed so every couple minutes someone would come running in shouting for people’s room numbers….
3 / 5 The the room was nice and quiet and what you would expect in an urban setting.
While on Camino, I booked a room here, looking forward to a small but luxury spa. You can only book the spa for set of time of an hour and a half. If you want to massage, you must book that ahead of time as they sell out.
Be warned that they only bring your bathrobe and cap (which they charge you three euros for even though you return it) a few minutes before your appointment.
The spa is mediocre. Although a good family experience, the sauna is room temperature, as is the Turkish stream room, as is the Jacuzzi. Not what I was expecting for €15, but you may enjoy it.