Hotel Palacete Colonial

This is a lovely hotel, in a beautiful, convenient location. We had a room on the street side, and it was a bit noisy all night. The room was great, otherwise. We had a little trouble getting in - there isn't an open lobby, and you had to ring the bell at the door to get in. Obvious to some, but not us!

We arrived very late due to both the train and it's replacement bus both failing. The duty receptionist volunteered to stay on to let us in. We were ninety minutes late, but he made nothing of the inconvenience. The rooms are beautiful and substantial, with complimentary drinks tray and minibar. Breakfast was to a high standard. We returned several days later, the third floor rooms also to a good standard and very private and quiet, no street noises at all..

A mixed feeling, with some very good and some not-so-good points. A truly beautiful hotel. A magnificent building. A very well-decorated lobby. A superb room, spacious and very pleasant, with a lovely high ceiling under the roof. The bedding is perfect, and the bathroom is not only highly functional but also very attractive. On top of that there was a very kind and pleasant hand written welcome note in the room all in our native language! Thank you for that. In short, everything could have been perfect, if not for a few details. First, the reception was neither welcoming nor reassuring. They took a photocopy of my passport and wrote down all the details of my credit card. When I asked why, the answer was: “So we can charge you if you’ve taken anything from the minibar or elsewhere.” In other words, they explained they could bill me for anything without my consent. Not a pre-authorization as is customary, but rather an open door to charges at the hotel’s sole discretion. The whole process felt completely insecure. And on top of that, it implied I might leave without paying what I owed? Then, still at the reception: after bringing up my luggage, I came back down and asked for the Wi-Fi code. The answer: “You can just look in the booklet in the room.” I had to insist for the receptionist to give me the codes without having to go back upstairs. Finally, again at reception, a whole performance just to get a physical key card instead of accepting the certified one on my iPhone. The attitude was very aggressive and, once again, tinged with suspicion of dishonesty. In the room: the power outlet next to the bed was broken, as was the USB socket; no towel rack in the bathroom; a few hairs in the shower that weren’t ours; and the radio didn’t work. Such a shame — this could truly be the best value-for-money hotel.

Amazing Hotel, we travel a lot and this hotel is one of the best hotels we have ever visited extremely clean huge rooms and great location, the staff are very professional and friendly definitely we recommend it if you visit Leon.

We stayed here on a getaway weekend from Barcelona on the weekend of Constitution day. Arrived Thursday and checked out Sunday. Incredible value for an amazing hotel and a great staff. Eva at the front desk was super nice and helpful. We stayed in one of the junior suites and were amazed how awesome it was. The website pictures look just like the real thing.