Pamplona Catedral Hotel

Really helpful and friendly staff. Very eclectic decor in our dark suite. For a suite in a boutique hotel it really lacked bathroom products. The TV was a really tiny one, screwed to the wall high up on the wall only watchable from the bed. It was totally unwatchable from the 2x chairs ( not even a sofa) in the the sparsely-furnished sitting area.

Could be a lovely place to stay with some simple changes. The location was great, although parking at the hotel expensive. We parked a little way from the hotel which allowed us to enjoy walking through Pamplona’s beautiful gardens. Our room was spacious, but no kettle. Fridge very small and didn’t work properly. Some of the staff very unfriendly. The lady who checked us in was clearly not having a good day or needs another job. Lovely drinks area but very unfriendly service. Thank goodness for Sylvia who was absolutely delightful and helpful.

Location is really amazing and unbeatable, with great views around. Everyone working here seemed also really friendly and always greeting. The newly installed pool and the area around it also looks great, feels luxurious and is comfortable. Just way too few Sun beds (only six) and other seats are also limited, so it seems a bit of a fight/struggle to get a seat. The style of the lobby is a little tacky and dated. As for the rooms itself, the asking price of a room is too high. The room is super basic, having to shower in a bathtub without any water pressure and not even a rain shower. The airco cannot be controlled individually and set to 20c. Bed is large though, and the staff does an amazing job at cleaning it daily (literally spotless) There’s no smart tv either which is a big shame. Plenty of things to be improved here.

Dear Duty Manager, I am writing to express my profound dissatisfaction with my recent stay at your hotel, which has regrettably concluded with my early departure and relocation to the Gran Hotel La Perla. Staff and Service Issues: The reception staff demonstrated a consistent lack of professionalism and helpfulness throughout my stay. I observed a marked difference in their demeanor when assisting Spanish-speaking guests versus others, which is unacceptable in any hospitality establishment. Every reasonable request I made was met with responses such as “we can’t do that,” “no sorry,” or worse, false information and blank stares. This is not the service standard one expects from a property charging rates comparable to a Hyatt Regency or Mandarin Oriental. Dining Experience: The in-room dining hours are woefully inadequate, and the menu offerings were utterly tasteless. The hotel restaurant was shameful in its execution. For context, the Auberge in Zubiri where I dined yesterday delivered an experience approaching Michelin-star quality - a stark and embarrassing contrast to your establishment. Room Conditions: The room itself was substandard in multiple respects: • Overly starched, uncomfortable linens • No air conditioning or adequate cooling system • Dirty bathroom upon arrival • Television remote control held together with tape • An antiquated television with no modern connectivity options (no screen sharing capability) • Insufficient pillows (which I had to specifically request) • Intrusive lighting from the pool area that illuminated my room to an unbearable degree throughout the evening Value Proposition: Your hotel charges premium rates that match genuinely luxury properties, yet delivers a 4-star experience at best - and frankly, even that rating feels generous given my experience. This represents exceptionally poor value and, quite frankly, misleading positioning in the market. Management Perspective: I must address what appears to be a fundamental misunderstanding by your management team: not all Camino pilgrims stay in hostels. Many of us, myself included, regularly patronize 5-star establishments for respite during our journey. We are experienced travelers who frequently review accommodations, dining, and travel services. Your assumption that pilgrims represent a lower-tier clientele is both incorrect and insulting. Resolution: I have absorbed the cancellation fees and relocated to the Gran Hotel La Perla, where I should have trusted my instincts to book initially. I hope by posting a detailed review on Google will assist other travelers in my position be forewarned. They deserve to know they should either continue walking or stay at the superior property across the plaza. I expect no response to this complaint, as my experience suggests it would likely be another “we can’t do that.” However, I sincerely hope you will use this feedback to reassess your service standards, facility maintenance, and approach to guest relations. Regards, P.

We stayed here for 8 nights and had a lovely experience. The front desk staff were very friendly and helpful and spoke English very well which we appreciated given our limited Spanish. The valet service included in parking was great as well. The only downside was no on-site laundry, but we found a laundromat only a few minutes away that met our needs perfectly. The location is very convenient to the center of Old Town Pamplona and all of the tourist sites are easy walks. There is also a small grocery store very close by, but be aware that the in-room refrigerator is very small.